Returns & Refunds

Updated October 23, 2026

This policy applies to clothing and hats purchased directly from GIOSUE at giosue.ca. For help, email contactgiosue@gmail.com with your order number. GIOSUE handles your support request directly.

Made-to-order items and sizing

Each item is made after you order. Except where required by applicable consumer law, we do not offer returns or exchanges for change of mind, a different preferred colour, or a size selected incorrectly. Please compare the size guide with an item you own before ordering. This does not apply to items that are faulty, mislabelled, or different from what you ordered.

Damaged, defective, misprinted or incorrect items

Please contact us as soon as possible, preferably within 30 days of delivery, with your order number, a description of the issue and clear photographs where possible. We will assess the issue and arrange a replacement at no cost or an appropriate refund for a confirmed problem, in accordance with your applicable rights. We cover any necessary return shipping for a confirmed faulty or incorrect item. The 30-day request helps us resolve fulfillment claims promptly; it does not limit any longer statutory rights or make photographs a condition of those rights.

Missing packages

If your order has not arrived, contact us promptly, preferably within 30 days of the estimated delivery date. We will investigate with the carrier and arrange an appropriate resolution. This reporting request does not limit your statutory rights.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We will try to help before production starts. Changes or voluntary cancellations may no longer be possible once production begins. Any applicable legal cancellation rights continue to apply.

UK and EU cancellation rights

Where UK or EU consumer cancellation law applies, you may cancel an eligible online purchase without giving a reason by emailing contactgiosue@gmail.com within 14 days after delivery. You then have 14 days after notifying us to send the goods back. Standard designs offered in our listed sizes and colours are not treated as personalised solely because they are produced after ordering. A legal exception may apply to genuinely personalised goods made to your specifications.

For a change-of-mind return under these rights, you pay the direct return postage unless we agree otherwise. You may inspect and try on an item as you would in a shop. We may deduct only for loss of value caused by handling beyond what is needed to establish its nature, characteristics and fit, as permitted by law. We refund the item price and the standard outbound delivery charge required by law; premium delivery upgrades are not refundable beyond the standard delivery amount. We issue the refund within 14 days of your cancellation notice, but may withhold it until we receive the goods or evidence of return, whichever occurs first, where permitted by law.

Return instructions and refunds

Contact us for the correct return address and instructions before sending an item back. This helps route your return and is not a condition that removes a statutory right to cancel. Do not send returns to an address printed on the parcel without checking with us. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. We do not charge a restocking fee for statutory cancellations.

Your consumer rights

Nothing in this policy excludes or restricts rights and remedies under applicable consumer law. Mandatory rights take priority over this policy, including rights relating to faulty goods and any applicable cancellation rights. Books purchased through Amazon follow Amazon's returns process. See our Contact page for support: https://giosue.ca/contact. Shipping information is available at https://giosue.ca/shipping-handling.